Unable to start the game bug

Discussion in 'General Archive' started by TobbeWD, Jun 26, 2020.

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  1. TobbeWD

    TobbeWD User

    I've stumbled across a gamebreaking bug.
    Whenever I press "play" it immediately directs me towards the payment section. I've been trying to work my way around it, but without success. In other words, I cannot start the game at all.

    I've tried to log out & log in again - does not work either.

    Any help whatsoever would be appreciated.

    Thank you in advance.
  2. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy TobbeWD,

    You have been locked in the payment center for an unpaid debt or due to spending more diamonds than you earned. You will need to contact support. After you log in to the account, scroll to the bottom of the page and click on Support.

    Happy Sailing!
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