Really Unfair Chat Ban

User name - krackan
User ID - 559275
Server - USA 1

To save rehashing out the issue I am simply copying and pasting my communication with support;

Me to BP:

(edit)

Can someone please help me understand what is going on here and why I am being slapped so hard?

 

New development:
So the hard and fine limit seems to be that I accidentally said gf after my first warning when I was returned to chat after the first ban. TBH I would have much rather had a full day ban the first time until I could change my name just so that I wouldn't be put in a position of accidentally wanting to respond to someone in global. Is the system intentionally set up to give people the chance to accidentally screw up again before they have a chance to change their name?

I feel like I'm a number and $$ signs to you people. Can no one else see how this seems unreasonable to the max?

 

I am sorry you feel this way but anyone with a offensive name will get a 1st ban as a "warning" to change your name, once the 1st ban is over, if a chat mod/admin see evidence that no name change has been made by chatting on global then a 2nd, more severe ban can be issued. If you couldn't change your name straight away because of the 24hr timer then it is your responsibility to not "place" yourself in a position you could receive a more severe ban by chatting in Global Chat until your name was changed.

As you have contacted the Customer Care Team there is no more i can do. Furthermore any emails sent between you and the Customer Care Team are private so please don't post their replies.




~Closed~