Support New Customer Care Support Reply System

Discussion in 'Announcements' started by WaterWillow, May 2, 2024.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy Pirates,

    BigPoint is in the process of transitioning to a new Support System. The transitioning process may take a few days for all kinks to be worked out.

    We ask your cooperation.
    1. Do Not Send Duplicate Support Tickets. If the confirmation that a ticket was sent when you generated the ticket, Please do not create another ticket.
    2. Make Sure You Are Logged Into Your Account before Sending a Ticket.
    3. Do Not Send General Game Inquiries to Support. Support addresses individual account issues (Suspensions, Accidental Purchase of Items, Accidental Wrong Placement of Decks/Extensions, change of email requests, etc.). Game Related Comments, Complaints, Questions should be addressed in the Forum.
    We thank you for your patience and cooperation!

    Best Regards!
    Your Pirate Storm Team
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