Locked Out of Map

Discussion in 'Players' Corner' started by ~Banshee~, Jan 31, 2015.

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  1. ~Banshee~

    ~Banshee~ User

    I tried to run my shooting match map and died. I did not get to use any of my lives and got locked out. I want to know if I'm going to get back my lives because I feel I have been cheated out of the time that it took to fill it!?! Also didn't get the rewards I know I could have if I had my lives it said I had at the beginning!
     
  2. Wedgewood

    Wedgewood bp_phrase_Forum_Demigod

    Hi,

    My apologies, are you saying that you had 3 lives, got killed during one map run and then when you went to play again you found you had 0 lives left?
     
  3. ~Banshee~

    ~Banshee~ User

    yes that's correct
     
  4. Wedgewood

    Wedgewood bp_phrase_Forum_Demigod

    May I ask, have you tried to resolve you're issue by clearing you're cache and flash cache?

    For information on how to clear you're cache click Here

    For information on how to clear you're flash cache click Here
     
  5. ~Banshee~

    ~Banshee~ User

    yes I do that regularly. It didn't lag or anything like that. I died amd it didn't give me my other lives is all.
     
  6. Wedgewood

    Wedgewood bp_phrase_Forum_Demigod

    If you have not already done so, try using another browser such as Firefox, Chrome or Internet Explorer to confirm that this is not simply a display error related to the browser you are using in some way.

    If you have followed the initial troubleshooting procedures I would recommend contacting the Customer Care Team ~Banshee~ to investigate this issue further. Be sure to include your user id and the server you player on along with the fact you have already done the steps mentioned in this thread to try and resolve this problem.

    To contact the Customer Care Team click Here.

    Good luck. :)




    ~Closing thread as player was referred to the Customer Care Team~
     
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