Launcher Issues Only ~ Include Server Information

Discussion in 'Questions & Bug Reports' started by WaterWillow, Jan 13, 2021.

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  1. [EVO]JandT

    [EVO]JandT User

    Mavis_Vermilion,

    what he said about the games is true in htlm, they work, they were updated without vocuher, so it was right to override the game without voucher, server Europe 1
     
    Last edited: Jan 26, 2021
    Mavis_Vermilion likes this.
  2. RangerII

    RangerII User

    WaterWillow - is anything being done about the poor graphics we are all experiencing since the new launcher?
     
    Mavis_Vermilion likes this.
  3. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy GamePS272,

    You are mistaken. Players can access the payment center from a browser upon login.

    upload_2021-1-21_20-37-9.png

    The payment center is not related to Flash, therefore, it is still available. The other tabs are also still operational on a web browser. Players cannot push play and enter the game.

    The Forum Team is not aware of any plans to kill the game. In my opinion, if BigPoint intended to kill the game, they would have not developed the Launcher.

    Happy Sailing!
     
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  4. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy RangerII,

    The quality of your graphics is probably due to your graphics card. Make sure your graphics card is up-to-date or using a different graphics program.

    Happy Sailing!
     
    [EVO]JandT and Mavis_Vermilion like this.
  5. GamePS272

    GamePS272 User

    I stand corrected :( . Thank you for the additional information, esp. the screen shot. I have now tried it & it does work. Thank you, again.
    I know I was rude, sorry about that.
     
  6. RangerII

    RangerII User

    I have Intel HD Graphics 3000 512 MB. Is that not OK?
     
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  7. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy Ranger,

    Make sure the graphics card is up-to-date. If there was not an issue before in the browser, then there should not be a problem using the Launcher.

    Happy Sailing!
     
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  8. GamePS272

    GamePS272 User

    Never had any problems staying connected until your launcher's latest upgrade. I got disconnected twice while playing the 1st day after the upgrade, so I got off. I have stayed off most of the next few days, until today. Just got disconnected twice in less than 30 mins. You system should not be interfering with my connection, as far as I am concerned, this should be fixed asap.
     
  9. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy GamePS272,

    Please check your inbox.

    Happy Sailing!
     
  10. Hello i have a problem when i'm connecting thx to the launcher. I can start the launcher connect to my account but when im trying tu push play the launcher crash.
    I give you some screens but i don't know how to get more information about the error.
    Thanks
    https://prnt.sc/1105ws3
     
  11. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Please make sure your computer meets the system requirements and you have loaded the correct version for your system. Sometimes a complete restart of the computer is necessary for applications to work correctly.


    Recommended System Configuration
    Windows 8 or higher, 4 GB RAM, 2 GB of disk space, DSL/Cable


    These are the system requirements for an optimal experience. The minimum requirements to run the game are lower.
    The following systems aren’t supported:
    Mac OS
    Windows XP
    Windows Vista
     
  12. i downloaded the 64bit version it do this and i tryed 32bit and same idk what to do
     
  13. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Please check your inbox and reply there.

    Best Regards!
     
  14. bishoppike

    bishoppike User

    I just cant install properly the alternative for Adobe flash Player I downloaded the 64 bit voucher ... However what I did
    install doesnt remember me or my password and I have to accept every time the terms
    and conditions and I have to write over and over my password and user name as well .. dont know really what to do .. I uninstalled everything twice already and installed it again and again but same thing.. What should I do now ... Also the game opens on a different separate place and not next to my other windows like it did before
    Get a premium account or what ? Can you help me please and advise
     
  15. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy bishoppike,

    The Launcher has not been updated to remember UserNames and Passwords. You must also accept the Terms and Conditions each time that you log in.

    I do not understand what you mean by the game opens on a different separate place. The Launcher is an entirely separate application and should open like any other application. The Launcher will not open in a browser.

    Happy Sailing!
     
  16. bishoppike

    bishoppike User

    So every time I log in into the game I have to write my UserName and my Password ? and also accept the Terms and Conditions each time as well ? Will this situation be updated or fixed any time soon or thats the way its going to stay ? how can I send you my info of DXdiag from my PC if you need it ? I have Windows 10
     
  17. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy bishoppike,

    Yes, you will have to accept the Terms & Conditions and provide the UserName & Password with each log in. The saving password function is not working. We have inquired about when this issue will be resolved, but have not received a definitive answer.

    I have opened a chat conversation with you. Please direct any further comments/issues about the Launcher to this conversation thread.

    Happy Sailing!
     
  18. nk69

    nk69 User

    Hello,

    I have an issue with my keyboard shortcuts : it's impossible to activate orders or items with it.
    I play on a laptop, so the numbers keyboards are the same that those for signs (such as - or +).
    For example, when I press ctrl and 6, it unzooms the game (because it understands ctrl and -).

    Do you have a solution ?

    Thanks,
     
  19. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy nk69,

    This appears to be an issue with your keyboard setup, and is not an issue with the Launcher.

    Happy Sailing!
     

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