Help -My account got hacked and banned for 100 years .

Dear support,
When i had finished school i opned my acc and i found it banned for 100 years .. i didnt anything im just a victim , one month ago i opned my e-mail and i received a msg that says to me enter ur username and password to get free 5 k of diamonds and i did it but i didnt receive anything so yesterday i discovred that i got baited from someone "spamer" .. btw i deleted the msg and i changed the password yesterday so plz unban me as soon as possible .

 

Hello zead2015,

We here on the forums cannot say for certain why you were banned. Please send a ticket to the Customer Care Team asking them to look into the matter. You may contact them by clicking HERE.



Is there anything else we can help you with?

 

It happened to me and don't count on accounts to look into it very soon.

Bigpoint refunded me $700 without explanation then banned me saying that I owed 400 for the same items. Go figure that. Customer Care couldn't get accounts recievable to respond (I tried accounts recievable first and got nowhere and the telephone for Bigpoint US is not working). I had to get Paypal involved to finally, after 4 weeks get it resolved but I was banned during the big pirate event with all the battle fields, couldnt upgrade or even log into euro4 server and no explanation was ever given---not even via Paypal.

They assume you have hacked or done something you aren't supposed to and wont respond to your queries in accounts recievable--I was trying to clear this up and warn them that they may have been hacked.

This was not that long ago(last month) and I sure hope under new ownership customer care improves.