Game won't load.

Discussion in 'General Archive' started by RoastKestrel, Jan 13, 2014.

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  1. RoastKestrel

    RoastKestrel User

    Hello, I am having some issues loading the game. As soon as I press play it tries to load but never does.

    This would be on the EU2 server. I tried EU1 and it let me play the tutorial, but no further.

    This could be due to the blocking of some ports where I am located.

    Thanks for your time.

    User ID: 20737
     
    RoastKestrel, Jan 13, 2014
    #1
  2. Fluffkins

    Fluffkins User

    Have you tried other web browsers (IE, Firefox, Chrome) and is the issue still the same?
     
    Fluffkins, Jan 13, 2014
    #2
  3. RoastKestrel

    RoastKestrel User

    Yes
     
    RoastKestrel, Jan 13, 2014
    #3
  4. RoastKestrel

    RoastKestrel User

    And it still doesn't load.
     
    RoastKestrel, Jan 13, 2014
    #4
  5. Fluffkins

    Fluffkins User

    Have you tried clearing your Cache and Flash Cache? If you don't know how to, for information on clearing your Cache you can click Here and for Flash Cache, information can be found by clicking Here

    I hope this was helpful.
     
    Fluffkins, Jan 13, 2014
    #5
  6. RoastKestrel

    RoastKestrel User

    Yes had also tried that, still no luck.
     
    RoastKestrel, Jan 14, 2014
    #6
  7. RoastKestrel

    RoastKestrel User

    Game still fails to load past tutorial.
     
    RoastKestrel, Jan 15, 2014
    #7
  8. Fluffkins

    Fluffkins User

    Im sorry for the wait but you will need to contact the Customer Care Team which can be done by clicking Here and someone will be happy to help :)

    Remember to include your UserID and the server that you play in.



    ~Closed~
     
    Fluffkins, Jan 16, 2014
    #8
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