error in the game

Players' accounts were closed due to quest errors in the game. Players who played without knowing anything for the 10-20-30k diamonds collected are being punished for the error caused by the game. The penalty for this is not closing the account, but paying back the collected diamonds. It's that simple. This wrong decision should be reversed and the accounts of those who paid back the collected diamonds should be opened. If it was known that this was a mistake and a ban, it would not be played. It needs to be a little understanding anyway. Sometimes I miss the old support team.

 

Ahoy pirate47,

Taking advantage of software errors (bugs) is a violation of the Terms & Conditions for many years that players are aware of when they create their accounts.

Happy Sailing!

 

This was thought to be a mission that was done for the first time without players knowing it was a bug, and they played a little bit until they found out. The penalty for this is to return the collected diamonds. It's not to close the accounts, stop closing everyone's accounts, you are preventing players from playing the game. Solve this situation and the event period is over, if you are so determined, you should have been banned immediately after it ended. Is the reason for banning during the event period to prevent people from continuing to play the game? Players are still depositing money, I will not deposit money again, please be understanding and make the right decisions, thank you

 

Ahoy pirate47,

The Forum Team does not have access to player's accounts. Any suspended account needs to contact Support.

Best Regards!







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