Customer Care Team

If you need to contact Customer Care Team. You will need to

• Log onto the Pirate Storm game Main page
• Scroll down to the very bottom of the page

• Then you will click Support
• Once you click Support a new window will appear

• Once this appears, you will need to select a Type of Request
• Game Problem- Any issues relating to game play, technical issues, bugs, glitches ETC..
• Payment Problems- If you have an error that occurs when buying Diamonds/saving pack etc.... If you select Payment Problem a new window will appear
• General Questions- Anything that you may need to ask Customer Care Team if you do not understand.
• Questions about Apps- Anything relating to application's

• When contacting Customer Care Team about Game Problems, General Questions, and Questions about Apps, the page will stay looking the same.
• You will need to fill out your email address, which if you are already logged on, it should automatically be inserted.
• In the Description box you will type out the issue/question you have. Please remember it MUST be more then 140 characters.
• In the code box, enter the code you see should always be 6 numbers.
• Then click send.

When you Select a Payment Problem a new window will appear.

• If you are logged on Your nickname, Global ID, and User ID will be automatically filled in
• You will need to fill in your First name and Last name
• Email address
• Payment Method

There are Multiple Payment methods to pick from

• Phone call-You will need the item purchased, Description of Problem, Event Bonus, Country, Cell Phone Number, Length of Call, Time and date of payment
• Bank Transfer-You will need the item purchased, Description of Problem, Event Bonus, Name of Account Holder, Account Number, Bank Location Reference Number, Time and date of payment
• Credit Card-You will need the item purchased, Description of Problem, Event Bonus, Name of Account Holder, Credit Card type, Last 7 of the Credit Card, Time and date of payment
• Paypal- You will need the item purchased, Description of Problem, Event Bonus, Paypal username(email), Time and date of payment
• Click&Buy- You will need the item purchased, Description of Problem, Event Bonus, Click and buy Customer Number, Time and date of payment
• PaySafe- You will need the item purchased, Description of Problem, Event Bonus, Serial Number, Time and date of payment
• MoneyBookers- You will need the item purchased, Description of Problem, Event Bonus, MoneyBookers username(email), Time and date of payment
• Western Union/Pay by Cash- You will need the item purchased, Description of Problem, Event Bonus, Transaction ID, Time and date of payment
• Misc.- You will need You will need the item purchased, Description of Problem, Event Bonus, Name of Service Provider, Account Number, Bank Location, Telephone Number, Customer Number with Provider, Transaction ID, Time and date of payment