Chat banned

Dear mods
I have been banned for 7 days...or ...10080 minutes for apparently "swapping" and sharing email information.
I am second in command in the guild that I belong to...which is Freebooter's Justice and otherwise known as [S1N]...

A member that is in our guild has had difficulty with in accessing the first account...and then his second account that he had to create because he couldn't access the first account. Now he's had to create a 3rd account because he can't access the 1st or 2nd. Just about everyone in our guild has tried helping him, mostly me because of my know how with computers and how this game works.. I have been attempting to help him retrieve his old accounts by using his email and trying to get forgot password links sent to those emails.
Yes we were "sharing" email information but it was in private chat...and if any of the mods were to actually read our conversations they would be aware that I have only tried to help him.
I understand why such rules are put into place and I generally support having strict rules or policies....but 7 days seems ridiculous and not only that but like I said...if anyone were to actually read our conversations they would be able to see I'm only trying to help. I see no need for him to create a 3rd account and waste all the time that he put into his first two...if there is something I can do to help him.

I want this ban released.

Junsui
[S1N]
Secom
Freebooter's Justice

 

Hi,

I'm afraid the descision as to whether your account can be unbanned is not something we on the forums can make. If you wish to discuss this topic further you will need to contact the Customer Care Team.

You can do so by clicking Here.

Remember to include your user id and the server you play on in your support request ticket along with any relevnant informationyou have regarding this matter.




~Closing thread as player was referred to the Customer Care Team~