Technical Question: Support automated templates for Pirate Storm?

Discussion in 'FAQs' started by Velocidade, Oct 28, 2026 at 7:09 PM.

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  1. Velocidade

    Velocidade User

    Hello moderation team,
    I have a technical question regarding how support handles account reviews for Pirate Storm.
    My account was recently reviewed, and the support answer stated that the decision was based on accumulated warnings regarding "Chat Violations".
    As we all know, Pirate Storm does not even have an in-game chat system anymore (it was completely removed years ago). Therefore, it is technically impossible for any player to commit a chat violation.
    This heavily implies that a generic support template from a completely different Bigpoint game (like Seafight) is being wrongfully applied to Pirate Storm users during automated reviews.
    Since web support tickets are being closed automatically with this impossible reason, how can a player reach a Team Leader (TL) or the International Community Manager (ICM) to report this template error so our actual game logs can be reviewed manually?
    Thank you for any guidance on who to contact.​
     
    Velocidade, Oct 28, 2026 at 7:09 PM
    #1