hello forum

I would like to know how I can file a complaint regarding the game's support team. They closed a support ticket without providing any response, imposed a 100-year ban without any justification, and violated the game's own rules. I am asking the forum to direct me on how to contact a support supervisor; I have a formal complaint to lodge, supported by various pieces of evidence that demonstrate the mistreatment of players and the violation of their rights—rights that are explicitly stated on the Bigpoint website.

 

Ahoy cm157,

As with any other ticket, you will need to log into the account and create a ticket. Describe your issue in detail and submit your ticket.

It is possible that a ticket not generated from an account when logged in &/or without the correct credentials was not answered. Support must be able to verify the account in order to check your issue.

Best Regards!

 

I have been in contact with support via the Gmail account used to create my game account. They simply reply that the account has been banned for 100 years and then close the support ticket. Is there any way to speak with a representative to explain this situation? My ban occurred due to an incident in which my mobile phone was stolen, causing me to lose access to my Gmail account. Now that I have finally recovered it, support refuses to respond or lift the ban. When I first lost access to the Gmail account, I reached out to you, and I was told that you could only assist once the account had been recovered—but now that I have recovered it, support won’t even respond to me.

 

Ahoy cm157,

WaterWillow has already explained that you must log in to your account and create a ticket. Unfortunately, there is nothing that the form team can do to assist you in this matter.

Best Regards!