Problems in US1 & LA1 server Due to Migration

Discussion in 'General Archive' started by Mountainman, Nov 12, 2021.

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  1. US1 server chat isn't working. Portals don't work. All started yesterday 11/11. Any time frame on when they may be fixed? Thanks
     
  2. diegodss

    diegodss User

    I have some problems in serving latan 1:
    1) The letters of the bufs and the workshop are buggy;
    2) Today's event which is 50% stamps didn't show up;
    3) The general chat is gone.
    I'm sending the screenshots below to improve bug analysis, thank you in advance


    [​IMG]

    https://photos.app.goo.gl/pZnGrHnxtADWTsNB9
     
  3. Jolly-Bonesjack

    Jolly-Bonesjack Board Administrator Team Pirate Storm

    Ahoy diegodss

    Ahoy Pirates,
    The development team is aware of the issue. We apologize for the inconvenience. Hopefully, the game will resume to normal operation soon.


    Best Regards!
     
  4. MasterFeo

    MasterFeo User

    Thank for your fast answer Jolly-Bonesjack

    But i have a question, after the server get fixed may also the development team grant us the grace to put the diamond purchase event? I ask it because the moonauction is coming and some guild mates as me we want to put some packages to our accounts.

    Have a good day
     
  5. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy Pirates,

    Please refer to the Announcement.

    Happy Sailing!
     
  6. MasterFeo

    MasterFeo User

    Hello WaterWillow

    I read the announcement and its great the fast solution our development gave, but those missing days of events we had the purchase diamonds event but sadly we couldnt buy it so we humbly ask to the developers to put it again for the players of latam server. At least in my guild we are about 3 guys who want to put a big package of diamonds.

    Have a great evening!
     
  7. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy MasterFeo,

    The Diamond Rush Event occurs frequently now. However, I have sent a request for the Diamond Rush and the Used Items Event to be rescheduled. The team is pretty busy trying to fix issues with the migration. Honestly, I'm unsure they will attempt to reschedule an event. "Fingers Crossed" :)

    Happy Sailing!
     
  8. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    The Diamond Rush has been rescheduled. The Used Items - Fully Loaded Event should occur sometime this weekend.

    Happy Sailing!
     
  9. MasterFeo

    MasterFeo User

    Ahoy WaterWillow,

    The event of diamond rush has been rescheduled for today but i had the issue when i went to buy the 20% bonus doesnt appear in the payment last part.

    [​IMG] [​IMG]
    https://imgur.com/3nFu9Fb
    https://imgur.com/Ow0p6Id
    Great Evening!
     
  10. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy MasterFeo,

    This is an issue for Support. After Logging in to the game, scroll to the bottom of the page and click the Support Tab, choose the appropriate type of request from the drop down menu, and then complete the rest of the ticket.

    Best Regards!
     
  11. MasterFeo

    MasterFeo User

    Ahoy WaterWillow,

    Thanks for your patience and help ^^ we hope for the day of moonauction we get the diamond rush event working good so we can put the packages

    Good evening
     
  12. So it will be another diamond rush before moonauction for latam players? Very thanks
     
  13. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy Pirates,

    All Events on the US1 & LA1 Servers should run as scheduled on the other servers. If a Diamond Rush is scheduled for the other servers, then it should occur on the US1 & LA1 Servers. The Forum Team does not know if there will be a Diamond Rush before or during the Moon Auction.

    Happy Sailing!
     
  14. My last thread was taken over by other people asking a multitude of questions so I will try again.. Since the "migration" chat has not worked. It has been 8 days without it. The lag in the evenings is so bad you can't control your ship. The log book shows about 30% of boxes giving no reward. When can we expect the game to resume normal operations?
     
  15. Jolly-Bonesjack

    Jolly-Bonesjack Board Administrator Team Pirate Storm

    Ahoy Mountainman

    The development team is aware of the issue. We apologize for the inconvenience. Hopefully, the game will resume to normal operation soon.


    Best Regards!
     
  16. WaterWillow

    WaterWillow Team Leader Team Pirate Storm

    Ahoy Pirates,

    Please read the Announcement. Post any issue not covered in the announcement HERE.

    Best Regards!



    ~~Thread Closed~~
     
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