Buy This but recieved that ?! :-( Crazy help

Hello Wedgwood, I have a big problem.
I try in vain several times to reach the support (technology) I get no response. Please help me.
I have the following problem:
I bought. 1x Premium Gold / 1 x Colossus package / 1x Starter Package
Good no problem with: 1x Premium Gold / 1 x Colossus package
Problem zone (Incorrectly) 1 x Starter Package
I have bought starter package, also have an email confirmation, as is clearly that I bought THIS. But I have received 15,000 diamonds and NOT the package. In the email I got've received the package. You can check I have NOT received 12 pounder / No frigate. Because you have made an error.
!And now I cannot buy the package again!
When Payment Support they said I get it, I probably did not know where things are. Lool! I know exactly I'm intelligent. 12 pounder (YOU CAN NOT DELETE) Frigate (COULD) but I don't because I don't get it!
Therefore, I have the evidence because are really NO frigate to give 12 pounder and everything would have it. !!
Europe 4 I love this game, so please give Bigpoint also answer and help.
I'm a terrific Paymenuser, I promise! NOT because I like you so have NO ;-) Because I love this game and it would like to play long.
Ingame Name: Destroyer_of_Planets
ID:1053829
Server: Europe 4
Buy at 07.03.2016 The Number 4 buying 723952756 Starter-Kit "Allrounder"
paysafecard Price 6,00 CHF
Problem: I recieved 15.000 Diamonds (You can check. I never LIE!) < Not the Kit
Pls Wedgewood, help me that it would be done correctly. Mate!

 

Hi,

Feel free to contact the EN laanguage Customer Care Team. To do so Click Here. They will be able to resolve this issue for you on your behalf. Remember to include your User Id, the server you play on as well as the pertinent information regarding your case. I'm afraid we on the forums are unable to address such matters.

 

Thx mate 4 soon answer, but you forgot the link inside *Here* ^^. Can give me them again pls.

 

Link fixed

 

Thx 4 Link and Help, I hope now I become any answer. I think you would be a great ! Supporter
I wanna give you golden Star 4 help<<!
Pls let this Thread open at the moment, that I can informat you about I recieved answer from sup oder not, and if yes, than can close!
Big Thx 4 your free help

 

No problem!

 

Thx very very much Wedge Now the support solved the problem and now I can drive with my little frigate :-DD
And after 1 Year and big payment maybe I drive with Destroyer of the Worlds ;-) or Destroyer_of_Planets (future) ^^ ^^ lol

By the way: I gave a very good feedback to the support too, about your(Wedge) perfectly help.
I hope the support appreciates such a good free forum-mod like you *Thumbs up!

can be -closed-

Best regards

 

I'm glad that The Customer Care Team were able to resolve your issue. Thanks for the kind regards! I'm more than happy to be of help whenever possible.

Happy sailing.




~Closed~