Help Please!

Discussion in 'General Archive' started by rtp099, Dec 5, 2013.

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  1. rtp099

    rtp099 User

    I had another player use the whisper chat to make inappropriate homophobic slurs contrary to the chat rules. I can't seem to be able to find a way to report it, though I do have a screen shot of the chat window.

    How do I proceed to make a complaint?

    Thanks.
     
    rtp099, Dec 5, 2013
    #1
  2. Samuwrest

    Samuwrest User

    You can take a screen and send it to the support for sanction to the player.
    You can use this format:
    whistleblower
    denounced
    Proofs
    Explanation of what happened
     
    Samuwrest, Dec 5, 2013
    #2
  3. rtp099

    rtp099 User


    So how do I send it to support?
     
    rtp099, Dec 5, 2013
    #3
  4. Bloody-Cutlass

    Bloody-Cutlass User

    Hi
    After logging into the game, before you click the Green Play Button, if you scroll to the bottom of the page, you will find the link to support there.

    Hope this helps
     
    Bloody-Cutlass, Dec 5, 2013
    #4
  5. Fluffkins

    Fluffkins User

    You can contact the Customer Care Team by clicking Here.
     
    Fluffkins, Dec 5, 2013
    #5
  6. Lutxo

    Lutxo User

    Hi!

    You have to do it in two steps:
    1) Send a message to support using the link of the previous post, with the format Samuwrest suggest and telling that you have a screenshoot.
    2) Replay to the email the support team is going to send you (the 2nd one, no the automatic reply) with the attachment of the screenshoot.
     
    Lutxo, Dec 9, 2013
    #6
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